At ORA Shine Your Light, we are committed to delivering your faith-inspired necklaces and perfumes with care. Whether you are purchasing a meaningful piece of jewelry or a fragrance for yourself or a loved one, we want your shopping experience to be smooth and enjoyable.
Please review our Shipping Policy for information about order processing, delivery, and tracking.
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Business days exclude weekends and public holidays. During peak shopping seasons, promotional events, or periods of high order volume, processing may take longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.
2. Shipping Destinations
We ship to the destinations available at checkout.
Shipping availability may vary depending on the destination, carrier restrictions, and the type of product ordered. Some destinations may have limited delivery options for perfumes due to transportation and carrier regulations.
Please ensure that your shipping address, contact number, and other delivery information are accurate before completing your purchase.
3. Shipping Rates and Delivery Estimates
Shipping fees and estimated delivery times are displayed at checkout, where available.
Delivery times begin after order processing and are estimates rather than guaranteed delivery dates.
Typical delivery estimates may vary depending on your destination:
• Domestic orders: Approximately 3–7 business days after dispatch.
• International orders: Approximately 7–21 business days after dispatch.
These estimates are provided for general guidance only. Actual delivery times may vary based on the destination, shipping carrier, customs clearance, weather conditions, and other circumstances beyond our control.
If a specific delivery estimate is provided at checkout, please refer to that estimate for your order.
4. Shipping Fees
Shipping fees are calculated at checkout based on the destination, package details, and available shipping options.
Any applicable shipping promotions or free-shipping offers will be displayed on our website or at checkout.
Unless otherwise stated, shipping charges are separate from the price of the products purchased.
5. Order Tracking
Once your order has shipped, we will send you a confirmation email containing your tracking number and tracking link, when available.
Please allow some time for the carrier's tracking system to update after dispatch.
If your tracking information has not updated for several business days or your package appears to be delayed, please contact us at info@orashineyourlight.com for assistance.
6. Shipping Necklaces and Jewelry
Our necklaces are packaged carefully to help protect their finish and presentation during transit.
Please inspect your order upon delivery. If your necklace arrives damaged, defective, or different from the item ordered, contact us within 7 days of delivery and provide your order number and clear photos of the item and packaging.
We will review your concern and assist in accordance with our Return and Refund Policy and applicable consumer protection laws.
7. Shipping Perfumes
Perfumes are packaged with care to help reduce the risk of leakage, breakage, and damage during transit.
Because perfumes may contain alcohol or other regulated ingredients, shipping options can be subject to carrier restrictions, especially for air transport and international deliveries.
Some destinations or shipping methods may not be available for perfume orders. If a shipping restriction affects your order, we will contact you when possible to discuss the available options.
Please inspect your perfume upon delivery. If the bottle arrives broken, leaking, or damaged, contact us within 7 days and provide photos of the product and packaging.
8. Customs Duties and Import Taxes
For international orders, customs duties, import taxes, brokerage fees, and other charges may apply depending on the destination country's regulations.
Unless otherwise stated at checkout, these charges are the customer's responsibility.
Customs inspections or clearance procedures may also cause delays that are outside our control.
We recommend checking your country's import regulations before placing an international order, particularly for perfume products.
9. Delayed, Lost, or Missing Packages
Although we work to ensure timely delivery, delays may occur due to carrier operations, customs processing, severe weather, public holidays, or other unexpected circumstances.
If your package has not arrived within the estimated delivery timeframe, please contact us at info@orashineyourlight.com with your order number.
We will help review the tracking information and, where appropriate, coordinate with the shipping carrier to investigate the issue.
A package marked as delivered but not received may require additional verification with the carrier and at the delivery address.
10. Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.
We are not responsible for delivery problems caused by incorrect or incomplete addresses supplied by the customer, subject to applicable law and the circumstances of the order.
11. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will do our best to accommodate your request before processing or dispatch. However, changes and cancellations may not be possible once an order has shipped.
If an order cannot be fulfilled or shipped to your destination, we will contact you regarding the available options, including a refund where appropriate.
12. Contact Us
If you have questions about shipping, delivery, or tracking, please contact us:
Brand: ORA Shine Your Light
Email: info@orashineyourlight.com
Website: www.orashineyourlight.com
Thank you for choosing our faith-inspired jewelry and perfume brand. We appreciate your support and look forward to delivering your order to you.
