At ORA Shine Your Light, we want you to be happy with your purchase. Our faith-inspired necklaces and perfumes are carefully selected to bring beauty, meaning, and inspiration into your everyday life.
If you experience an issue with your order, please review our Return and Refund Policy below.
1. Return Eligibility
We accept return requests for eligible products that meet the following conditions:
• The item was received damaged, defective, or incorrect.
• The return request is submitted within 7 days of delivery.
• The item is unused, unworn, and returned in its original packaging, with all tags and accessories included, where applicable.
All return requests are subject to review and approval by our customer service team.
2. Necklace Returns
For hygiene and product-quality reasons, necklaces must be unworn and returned in their original condition and packaging to qualify for a return.
We cannot accept returns for necklaces that show signs of wear, damage caused by improper handling, or alterations made after delivery.
If your necklace arrives damaged, defective, or different from the item you ordered, please contact us within 7 days of delivery and include clear photos of the item and its packaging.
Please note that normal variations in mother-of-pearl patterns, color, or natural appearance may occur and are not necessarily considered defects.
3. Perfume Returns
For hygiene, safety, and product-integrity reasons, perfumes must be unopened, unused, and sealed in their original packaging to qualify for a return, where permitted by applicable law.
We cannot accept returns or exchanges for perfumes that have been opened, sprayed, used, or unsealed, unless the product is defective, damaged during shipping, or otherwise covered by applicable consumer protection laws.
A preference for a different fragrance or dissatisfaction with a scent after opening does not qualify for a return.
If your perfume arrives leaking, broken, damaged, or incorrect, please contact us within 7 days of delivery and provide photos of the product and packaging.
4. Non-Returnable Items
Unless required by applicable law, the following items are not eligible for return or refund:
• Opened, used, or unsealed perfumes.
• Worn necklaces or jewelry showing signs of use.
• Items damaged through misuse, accidental damage, or improper care after delivery.
• Products returned without prior authorization.
• Gift cards and final-sale items clearly identified as non-returnable at the time of purchase.
This policy does not limit any rights you may have under applicable consumer protection laws.
5. Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide the following information:
• Your order number.
• A description of the issue.
• Clear photos or videos showing the item and any damage.
• Photos of the shipping packaging, if applicable.
• Once we review your claim, we may offer a replacement, an appropriate refund, or another suitable resolution in accordance with applicable law. We will provide return instructions if the item needs to be sent back.
Please retain the original packaging until your claim has been resolved.
6. How to Request a Return
To request a return or report an issue, please email us at [Your Customer Service Email] with the subject line “Return or Refund Request – Order #[Order Number]”.
Please include your order details and the reason for your request.
Our team will review your request and provide instructions if the return is approved. Please do not send any item back before receiving return authorization and instructions.
7. Refund Processing
Once an approved return is received and inspected, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method unless another method is agreed upon or required by law.
Please allow 5–10 business days for us to process an approved refund. Your bank or payment provider may require additional time for the funds to appear in your account.
Shipping fees are generally non-refundable, except where a refund of those fees is required by applicable law or the return is due to our error or another qualifying circumstance.
8. Return Shipping Costs
For returns due to a damaged, defective, or incorrect item, we will provide appropriate instructions regarding return shipping costs.
For eligible returns requested for other reasons, the customer is generally responsible for return shipping costs, unless otherwise agreed or required by applicable law.
We recommend using a trackable shipping service for authorized returns. We cannot guarantee receipt of items sent back without tracking.
9. Exchanges
Exchanges may be available for eligible items, subject to product availability and approval.
If you wish to exchange an eligible necklace or another unopened and sealed perfume, please contact our customer service team before returning the item.
Damaged, defective, or incorrect products will be handled in accordance with our resolution process and applicable consumer protection laws.
10. Cancellations and Shipping Delays
If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped may no longer be eligible for cancellation.
Shipping delays, lost parcels, or delivery issues will be reviewed individually. Please contact us if your order has not arrived within the estimated delivery timeframe so we can help investigate.
Your statutory rights remain unaffected by this policy.
11. Contact Us
If you have questions about returns, refunds, or exchanges, please contact us:
Brand: ORA Shine Your Light
Email: info@orashineyourlight.com
Website: www.orashineyourlight.com
Thank you for supporting our faith-inspired jewelry and perfume brand. We appreciate your trust and are committed to providing a positive shopping experience.
