At ORA Shine Your Light (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, subscribe to our emails, or otherwise interact with our services.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it before processing your personal information.
1. Personal Information We Collect
When you visit our website or make a purchase, we may collect the following categories of information:
Personal and Contact Information
• Name
• Billing and shipping address
• Email address
• Phone number
Order and Transaction Information
• Products purchased, including necklaces and perfumes
• Order history and transaction details
• Payment status and billing information
• Returns, refunds, and customer service communications
Payment Information
Payments are processed through third-party payment providers. We generally receive transaction confirmations and relevant payment details, but we do not directly store complete payment card numbers or security codes unless explicitly stated.
Device and Usage Information
When you browse our website, we may automatically collect information such as your IP address, browser type, device information, pages viewed, referring website, and interactions with our online store.
Marketing Preferences
If you subscribe to our newsletter or promotional emails, we may collect your email address, subscription preferences, and information about your interactions with our marketing communications.
2. How We Use Your Information
We may use your personal information to:
• Process, fulfill, and deliver your orders.
• Accept payments and manage refunds, returns, and exchanges.
• Send order confirmations, shipping updates, and other service-related communications.
• Respond to customer inquiries and provide customer support.
• Maintain, operate, and improve our website and shopping experience.
• Send promotional emails, newsletters, and special offers where permitted by law.
• Personalize product recommendations and marketing communications, where permitted.
• Detect, investigate, and prevent fraud, security incidents, and unauthorized transactions.
• Comply with applicable legal, tax, accounting, and regulatory requirements.
3. How We Share Your Information
We may share your personal information with trusted third parties when necessary to operate our business and provide our services.
These parties may include:
Shopify: Our online store is hosted on Shopify, which provides the e-commerce platform used to sell our products.
Payment Providers: Payment processors may receive information needed to process your transactions securely.
Shipping and Fulfillment Providers: Shipping carriers, suppliers, and fulfillment partners may receive your name, shipping address, phone number, and order details to deliver your purchases.
Marketing and Email Platforms: Services used to manage newsletters, promotional emails, and customer communications may process information in accordance with their respective privacy policies.
Analytics and Advertising Providers: We may use analytics tools and advertising platforms to understand website activity, measure marketing performance, and improve advertising, subject to applicable consent requirements.
Professional Advisers and Authorities: We may disclose information to legal, accounting, regulatory, or law enforcement authorities when necessary to comply with legal obligations or protect our rights.
We do not sell your personal information for money. Any sharing or disclosure of information will be handled in accordance with applicable privacy laws.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, and similar technologies to support website functionality and improve your shopping experience.
These technologies may help us:
• Remember items in your shopping cart.
• Maintain website security and functionality.
• Understand website traffic and visitor behavior.
• Measure the effectiveness of marketing campaigns.
• Personalize content and advertisements, where permitted.
You may be able to manage cookies through your browser settings or our cookie preference tools, where available. Disabling certain cookies may affect some website features.
Where required by law, we will request consent before using non-essential cookies or similar tracking technologies.
5. Marketing Communications
If you subscribe to our newsletter or otherwise provide the necessary permission, we may send you updates about new products, special offers, promotions, and other brand news.
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email or contacting us directly.
Even if you unsubscribe from marketing communications, we may still send essential transactional messages related to your orders, payments, shipping, or customer service.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, resolving disputes, maintaining business records, and meeting legal obligations.
The applicable retention period depends on the type of information and the reason it was collected.
When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law.
7. Data Security
We use reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of electronic transmission or data storage is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.
If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Withdraw consent where processing is based on consent.
• Object to or request restrictions on certain processing activities.
• Opt out of certain marketing communications or targeted advertising.
• Request a copy of eligible personal information in a portable format.
• Submit a complaint to the relevant data protection authority.
To exercise an applicable privacy right, contact us using the details below. We may need to verify your identity before processing your request.
We will respond within the timeframe required by applicable law. Certain exceptions may apply where we are legally required or permitted to retain information.
9. International Data Transfers
Our service providers, including e-commerce, payment, analytics, and fulfillment partners, may process personal information in countries other than your country of residence.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer and subsequent processing comply with applicable privacy and data protection laws.
10. Children's Privacy
Our website is intended for a general shopping audience and is not directed toward children who are below the minimum age permitted to provide personal information under applicable law.
We do not knowingly collect personal information from children in violation of applicable legal requirements. If we become aware that such information has been collected improperly, we will take appropriate steps to address the situation.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, or services.
These third parties maintain their own privacy policies and practices. We are not responsible for the privacy, security, or content practices of independent third-party websites.
We encourage you to review their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or legal obligations.
When we make changes, we will update the “Last Updated” date at the beginning of this policy. Where required by law, we will provide additional notice or obtain consent for material changes.
We encourage you to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your applicable privacy rights, please contact us:
Brand Name: ORA Shine Your Light
Email: info@orashineyourlight.com
Website: www.orashineyourlight.com
We will make reasonable efforts to address your inquiry in accordance with applicable privacy and data protection laws.
Thank you for trusting ORA Shine Your Light with your personal information.
